Prepare

Step one

Quality broadband installation work begins with highly-qualified technicians. That’s why we make sure that our more than 400 installation technicians receive comprehensive training. Our record shows that we get the job done right the first time.

System Installation

Customer Service

Safety Procedures

Reporting

Install

Step two

ITC’s broadband installation technicians (BITs) are dispatched to your customer’s homes to determine their precise broadband needs. No work is performed until there is a clear agreement on the scope of services to be provided. Before work begins, our friendly technicians will ensure that your customer is happy for installation to proceed. We will not leave until your customer is 100% satisfied with the final installation.

Inform

Step three

Once the job is completed, ITC’s broadband installation technician will . . .

Make sure your customer understands how to use their new products and services

Provide contact information to every customer and encourage them to rate our performance

Go above and beyond to ensure your customer received the best in-home service experience

Report

Step four

Data Driven Thinking.

Measuring, understanding, and sharing our results with customers is the key to continued performance.

As we complete the assignment, all data is uploaded to our online reporting systems to provide real-time service information. More than just transparency, these reports can be customized by our clients to provide key performance indicators and other valuable metrics.

Voice, Data, Video.

Broadband delivers all types of content and it takes a lot of experience and expertise to get the job done right the first time. ITC can provide qualified technicians for every job.

Services

Copper/DSL, HFC & GPON installs

Triple Play installs

Structured wiring/MDU installs

Customer equipment configuration

One Man Out Installation and Repair

Plant Maintenance

Splicing

VOIP Configuration

Dispatch Services

Inventory Management Systems

Personnel

Customer Service

I & R Technicians

Broadband Technicians

Drop Technicians

Fiber & Copper Splicers

Plant Maintenance Technicians

Supervisors

Dispatchers

Warehouse Staff

Administrative Support

50 queries in 3.260 seconds.