Quality work begins and ends with Qualified Technicians. That is why ITC takes the necessary time to ensure that all our technicians are well versed in:
Once a Broadband Installation Technician (BIT) is dispatched to a residence, they meet with the customer and determine the overall scope of services to be provided. An installation plan is then agreed and the installation begins.
Upon completion of the installation, our BIT will…
Assist the Customer in understanding the service and how it is properly used.
Provide Contact Information to each client and encourage them to rate our performance.
Go Above and Beyond to ensure that the customer receives a better service experience.
DATA DRIVEN THINKING.
Measuring, understanding and sharing our results with our customer is key to continued performance.
As we complete the assignment, all data is uploaded into our online reporting systems to provide various information on a real time basis about our services.
These reports can be customized by client to provide Key Performance Indicator Reports and other matrixes.
Voice, Data, Video.
Broadband delivers all types of content, but takes many types of expertise to make that happen. That’s why ITC offers a wide range of personnel and services to help make your project a success.