Broadband Installation


High-speed is here to stay.

ITC has been at the leading edge of the transition to broadband and is trusted to deliver quality services by Fortune 500 companies across the nation

1. Prepare

Quality work begins and ends with Qualified Technicians. That is why ITC takes the necessary time to ensure that all our technicians are well versed in:

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System Installation

Safety Procedures

Customer Service

Quality Objectives

Reporting

2. Install

Once a Broadband Installation Technician (BIT) is dispatched to a residence, they meet with the customer and determine the overall scope of services to be provided. An installation plan is then agreed and the installation begins.

3. Inform

Upon completion of the installation, our BIT will…

Assist the Customer in understanding the service and how it is properly used.

Provide Contact Information to each client and encourage them to rate our performance.

Go Above and Beyond to ensure that the customer receives a better service experience.

4. Report

DATA DRIVEN THINKING.

Measuring, understanding and sharing our results with our customer is key to continued performance.

As we complete the assignment, all data is uploaded into our online reporting systems to provide various information on a real time basis about our services.

These reports can be customized by client to provide Key Performance Indicator Reports and other matrixes.

Voice, Data, Video.

Broadband delivers all types of content, but takes many types of expertise to make that happen. That’s why ITC offers a wide range of personnel and services to help make your project a success.

Services

  • Copper/DSL, HFC & GPON installs
  • Triple Play installs
  • Structured wiring/MDU installs
  • Customer equipment configuration
  • One Man Out Installation and Repair
  • Plant Maintenance
  • Splicing
  • VOIP Configuration
  • Dispatch Services
  • Inventory Management Systems

Personnel

  • Customer Service
  • I & R Technicians
  • Broadband Technicians
  • Drop Technicians
  • Fiber & Copper Splicers
  • Plant Maintenance Technicians
  • Supervisors
  • Dispatchers
  • Warehouse Staff
  • Administrative Support